• Combat Stress Guest Blog

    Armed Forces Day on 30 June is an opportunity for the nation to show its support for the men and women who make up the military community – service personnel, veterans, military families and cadets. They all play an important role. At Combat Stress, the veterans’ mental health charity, we’re immensely proud of all that […]

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  • Inside Outsourcing

    Technology? I feel your pain. Back in the days of my first encounters with customer databases in 1992 (many years pre-Connect Assist I should add), we eagerly anticipated the launch of Windows 3 and the ‘world wide web’ had been launched in August the previous year (it’ll never catch on). Our developers created home-built interfaces, […]

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  • The importance of Mental Health Awareness Week and what it means to Mind and The Benevolent

    This week we’ve been marking Mental Health Awareness Week with a series of blogs, activities and fundraising events here at Connect Assist. Campaign weeks are an incredibly effective way of building awareness and a deeper understanding of a wider issue, and a positive attitude towards mental health is integral to the services we deliver and […]

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  • My experience of tackling mental health issues at work: Amanda’s story

    Today we’re hearing from a member of the Connect Assist team, Amanda Kimmins. Last year, Amanda found herself struggling at work and in her home life with mental health issues and depression, but with the support of her management team and a confidential helpline she is now in a much happier and healthier place. She […]

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  • Mental health in the workplace: Removing the stigma

    Thanks in part to recent media attention, as a society we are beginning to grapple with the stigma of mental illness and its long overdue recognition as a common health issue. Businesses are also increasingly aware of the scale and impact of poor mental health in the workplace, but there is still a very long […]

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  • Delivering helplines with a heart: How to deal with the most sensitive calls

    With increasing demand for access to information, advice and support at the touch of a button, it’s more important than ever that helplines are delivering the best possible service to those who need it the most. For example, the Samaritans’ annual report recently revealed that the charity received more than 5.7 million calls to the […]

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Case Study

Marie Curie: Connect Assist provides specially trained contact centre staff at short notice


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