Careers

  • Contact Centre Team Leader

    Job Title: Contact Centre Team Leader: Mind Charity Account Salary: £18,750 – flexible depending on experience Job Description To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors. To coach, develop and motivate the team and monitor their performance on a daily, weekly and […]

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  • Contract Lead

    Salary: £25,000 starting salary Contract Type: Full-time Job Purpose: To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing Team Leaders who are directing customer advisors. To coach, develop and motivate the Team Leaders to monitor their teams performance on a daily, weekly and monthly basis to ensure all personal […]

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  • Customer Service Advisor

    Job Purpose To understand, support and advise customers requiring wide ranging advice and guidance. To provide a telephone and multi-channel support service.   Duties and Responsibilities  Provision of multi-channel information services. Provide accurate, meaningful and consistent information and support to our customers. Listen patiently, empathise with the caller’s situation and convey a genuine desire to […]

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Case Study

CiC: Connect Assist provides specially trained staff for out-of-hours helpline

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