Blog

  • Why corporate responsibility in the charity supply chain matters

    Our co-founder and director, Patrick Nash, who last year received an Institute of Directors award for Leadership in Corporate Responsibility, originally wrote this blog for the NCVO. More and more businesses are waking up to the importance of corporate social responsibility (CSR). Why? Because, today’s conscious consumers want to know that the brands they buy from […]

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  • Counselling helpline launched to support members of the drinks industry

    Welsh helpline provider Connect Assist has teamed up with charity The Benevolent to launch a helpline for members of the UK drinks industry. The service, provided from Connect Assist’s base in Nantgarw, allows members of the UK drinks industry facing difficult circumstances to find tailored help. Manned by professional counsellors, the confidential telephone helpline is […]

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  • Connect Assist takes on leading public sector firm in first acquisition

    Welsh helpline provider Connect Assist has acquired Connection Point Technology, a cloud-based technology firm which serves local authorities across the UK. The acquisition is the first in Connect Assist’s history and will combine the technology resources and public sector clients of both firms. Connection Point Technology was established in 2005 and has a strong reputation as a […]

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  • Veterans’ Gateway launched to improve access to welfare services and help veterans receive support

    Veterans’ Gateway  is improving access to welfare services and helping veterans receive the support they deserve, faster. The British Armed Forces community is estimated to be around 6 million and growing by 20,000 annually. However, nearly two thirds (64 per cent) of veterans report feeling ‘confused’ when seeking support. The Veterans Gateway service offers Veterans and […]

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  • Connect Assist announces changes to the leadership team

      Over the last decade, Connect Assist has grown from a social business of just 12 employees to a team of 136, all of whom have played an essential part in strengthening our organisation. As of June 2017, we are pleased to announce some changes to the structure of our senior team. Our two founders, […]

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  • Macmillan case study: How we delivered a full consultancy package to a leading charity

    The brief Macmillan operates a well-respected and substantial helpline operation handling over 145,000 enquiries a year. It also runs a mobile information service to target hard to reach groups that visits locations based on local population characteristics. The goal of the consultancy was to analyse existing insight on the needs of under-represented groups (men, younger […]

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Case Study

CiC: Connect Assist provides specially trained staff for out-of-hours helpline

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