Contact Us

Connect Assist
Unit 9
Cefn Coed Parc
CF15 7QQ

Tel: 01443 827600
Fax: 01443 827616
E-mail: [email protected]

Directions address

  • Leave the M4 at junction 32 (sign posted Cardiff (N), Merthyr Tydfil).
  • Merge onto the A470 (sign posted Merthyr Tydfil).
  • Stay on the A470 and take the second exit sign posted Caerphilly and Treforest estate (approximately 2 miles from J32).
  • Stay in the left hand lane, then at roundabout take the 1st exit onto the A4054 (signposted Treforest Ind Est).
  • At roundabout take the 4th exit onto Tylagwyn (at the entrance to this turning you will see the LDS car maintenance garage).
  • We are situated in the first stand alone building on your right hand side (immediately after LDS).

Should you have any problems please call us on 01443 827600 and we will do our best to help you find us.

We look forward to welcoming you at the centre.

Public transport

There are many public transport links from Cardiff city centre to our office in Trefforest industrial estate.


The Cardiff to Maerdy bus service (132) will drop off at Trefforest industry estate (the pottery)

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The Cardiff to Maerdy bus service (X32) will drop off at Pontypridd bus station, where taxi’s will be available to the office

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The Cardiff to Pontypridd Train line

Train services are available to Trefforest estate, then an approximate half hour walk. Please find information on train times on the Arriva trains wales website: Valleys and Cardiff local routes timetable.

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Watch our video

Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.