Modernising services


Our experienced consultancy team has worked with a number of organisations to help them modernise service delivery.

Many organisations are still using outdated customer relationship management (CRM) systems, in which operators are forced to manually input all user communications across multiple channels into a database.

We know how repetitive and time-consuming this process can be. But it doesn’t have to be that way.

Our intelligent software automatically inputs and stores all user and donor communications, ensuring that your operators can focus their time on those most in need of help and support.

Not only does this technology help your operators to save time and focus their energy on those most in need, it also allows your users to self-help online. This means that your information is available at the touch of a button. With smartphone apps, users can access information and services wherever they are, 24 hours a day.

Your operators save time and your users have complete control over when, where and how they access your services. Advanced simplicity.

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Case Study

Providing consultancy and specialist contact centre staff for a leading eating disorder charity