Engagement

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Our Oracle RightNow digital service platform helps you engage with your service users through a range of support options including:

  • Web self-service
  • Smart assistant
  • Mobile services such as SMS and apps
  • Live web-chat
  • Social media

These tools allow your users to access key information and support services, while allowing your operatives to focus on those most in need.

With our sophisticated technology, all user and donor communications are stored in the same place. This means your operatives can access all user contact records at the click of a button. Whether your users prefer to communicate via phone, email, SMS, web chat or social media, a complete automatic record of every contact with every user saves you time and ensures you operate at peak efficiency.

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Case Study

NHS Plus - Health 4 Work Adviceline

Since August 2012 we have delivered the free Health for Work Adviceline which is funded by the Department of Work and Pensions. The service provides small businesses with the expert advice and support they need to help team members experiencing ill health and other occupational health issues. The Health for Work Adviceline had a requirement to cut costs, develop a sustainable funding model whilst delivering a high quality service to those who often feel unable to obtain professional occupational health advice due to the smaller size of their business.

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