Social Media Service Package

Connect securely with your service users through various social channels.

Connect Assist’s Social Media Package allows you to connect, communicate and build relationships with your service users.  We can deliver this service securely online through Twitter and Facebook managing your communication and service delivery channels in one secure hub.

Our Social Media package gives Charities & Third Sector organisations all of RightNows core functionality – web self-service, multi-channel case management, integrated multi-channel communication, email marketing, surveys and feedback with the addition of:

  • NEW Facebook Service plug-in.  This allows organisations to deliver information, advice and guidance securely through a Facebook page.  A great way of supporting your service users in an environment where they feel comfortable.
  • Cloud – monitor.  A tool social media tool allowing you to monitor (scan) for relevant conversations / discussions that you want to be part of.  You van then join in and contribute keeping a full record of all interaction from within the RightNow desktop.
  • Live Chat.  This feature allows conversations to happen in real time, on-line using instant messaging technology.  Service users are able to get support quickly – when they need it the most.


For Social Media package pricing and more info please click here to view our product sheet.

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Case Study

Macmillan case study: How we delivered a full consultancy package to a leading charity