24 Hour Support


Our dedicated call handlers are available 24 hours a day, seven days a week, 365 days a year, ensuring that your organisation’s users are kept in safe hands.

Our professional and experienced team will be on hand to offer information, guidance and support to your users, through the channels that suit them best.

Many of your users will prefer not to discuss personal matters face-to-face, or even over the phone, and that’s fine. If your users text, we’ll text them back. If they tweet, we’ll tweet them back. It really is as simple as communicating in the way that they feel most comfortable.

Many organisations will find it difficult to keep track of their communications with users over different channels, but our intelligent Oracle RightNow customer relationship management (CRM) software automatically stores it all in one place – taking the burden away from your team.

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Case Study

Bipolar UK

Awareness of bipolar disorder has increased significantly in recent years and the charity was struggling to manage rising volumes of sometimes very detailed calls from members and the general public.

Services used: Multi-channel Helplines Consultancy