24 Hour Support

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Our dedicated call handlers are available 24 hours a day, seven days a week, 365 days a year, ensuring that your organisation’s users are kept in safe hands.

Our professional and experienced team will be on hand to offer information, guidance and support to your users, through the channels that suit them best.

Many of your users will prefer not to discuss personal matters face-to-face, or even over the phone, and that’s fine. If your users text, we’ll text them back. If they tweet, we’ll tweet them back. It really is as simple as communicating in the way that they feel most comfortable.

Many organisations will find it difficult to keep track of their communications with users over different channels, but our intelligent Oracle RightNow customer relationship management (CRM) software automatically stores it all in one place – taking the burden away from your team.

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Case Study

NHS Plus - Health 4 Work Adviceline

Since August 2012 we have delivered the free Health for Work Adviceline which is funded by the Department of Work and Pensions. The service provides small businesses with the expert advice and support they need to help team members experiencing ill health and other occupational health issues. The Health for Work Adviceline had a requirement to cut costs, develop a sustainable funding model whilst delivering a high quality service to those who often feel unable to obtain professional occupational health advice due to the smaller size of their business.

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