Privacy Policy

In this policy “we”, “us” and “our” means Connect Assist Limited and its subsidiaries. This privacy policy explains how we use any personal information we collect about you.


  • What information do we need to collect about you?
  • Where we store this data
  • How will we use the information about you?
  • Why we need your data
  • Marketing
  • How long we keep your data
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our Privacy Policy
  • How do we protect your information?
  • How to contact us


What information do we collect about you?

In order to provide an outstanding service to our customers, we may collect and process the following data:

  • Name
  • Address
  • E-mail address
  • Phone number
  • Organisation financial information

You may give us information when you:

  • Request a quotation for our products and services or place an order by corresponding with us by telephone, E-mail or through our website (website usage information may be collected using cookies)
  • You voluntarily complete customer surveys, provide feedback, during exhibitions or networking events
  • To enable us to carry out obligations arising from any contracts that we enter into with our customers


Where we store this data

The majority of personal data we store is processed by our staff in the UK, stored on Microsoft Cloud servers in the UK or on SalesForce servers also based in the UK; however for the purposes of design and maintenance this information may be transferred from within the EEA to a jurisdiction outside the EEA, if so, it is done so under a Data Transfer Agreement, which contain standard data protection contract clauses. The European Commission has adopted standard data protection contract clauses (known as the Model Clauses) which provide safeguards for personal information that is transferred outside of the EEA. We use Model Clauses when transferring personal data outside of the EEA. Staff outside of the EEA may be engaged in, among other things, the fulfilment of your order and the provision of support services.


How will we use the information about you?

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.


We collect information about you to:

  • Process your order, manage your account
  • Provide and continually improve our products and services to our customers
  • To administer our applications and for internal operations, including data analysis, testing, research and survey purposes
  • To measure and understand the effectiveness of the advertising we serve to our customers and to ensure we deliver relevant advertising to them

We use your information collected from the website to personalise your repeat visits to our website.

Connect Assist limited will not share your information with third parties unless permitted by contract.


Why we need your data

We need to know your personal data in order to provide you with an on-going service in line with your overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.



We may send you information about products, services, promotions.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to our Data Protection Officer.


How long we keep your data

Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.


Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please E-mail [email protected] or write to us at the following address:

FAO: Data Protection Officer

Unit 9 Cefn Coed Parc



CF15 7QQ

If at any point, you believe your information that we store or process is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personnel data, you can contact us to have the matter investigated  using the details below

[email protected]

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office.


IP Addresses and Cookies

We may collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration and to report aggregate information for internal use. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage (only within our site) by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern
  • To store information about your preferences, and so allow us to customise our site according to your individual interests
  • To speed up your searches
  • To recognise you when you return to our site


You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates to this web page. This Privacy Policy was last updated on 10/07/2018.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information.

Information is available on request


How to contact us

Please contact us if you have any question about our Privacy Policy or information we hold about you by using the contact details above

Watch our video

Case Study

Marie Curie: Connect Assist provides specially trained contact centre staff at short notice