Solutions for your sector – Rapid Deployment Chat for Local Government

Connect Assist and Oracle are helping to democratize multi-channel citizen services through our Local Government rapid deployment packages designed to reduce the cost and risk of the journey to more efficient digital service delivery.

Download our Chat for Local Government Quick Start data sheet


According to Socitm figures for channel costs in local government are 9 pence per enquiry for the web, as opposed to £2.59 for phone enquiries and £8.21 for face-to-face enquiries. This means that the potential savings as well improvements to customer experience from migrating customer interactions from traditional channels to the web and digital channels are very substantial. Many Local Authorities have begun the journey to multi-channel digital service delivery but concerns about cost often hinder the ability to implement new channels.


Why the Chat Quick Start Package?

Our Chat Quick Start package offers an affordable, low risk way to add chat to your channel mix for citizen service. Oracle are offering a 90 day no cost, no obligation trial subscription, with a £5,000 annual subscription for 5 users beyond the trial period. This is enabled by Connect Assist’s Chat Quick Start rapid deployment package to ensure that the chat system is installed and proving concept rapidly and cost effectively providing a platform for enterprise level chat and customer experience to build on.

Download our Chat for Local Government Quick Start data sheet.


Who is Connect Assist?

Connect Assist is an Oracle Gold Partner Specializing in Oracle Service Cloud. Connect Assist are the UK’s longest established and largest dedicated Oracle Service Cloud partner in the UK.

We are a re-seller, implementer and consultant but this has come from using Oracle Service Cloud as the system behind our own contact centre outsourcing operation. In short we live and breath the quality of our solutions for the success of our business and most importantly for the customer experience and efficiency of our charity and public sector customers.

Examples of Connect Assist’s work in the public sector include:

  • Local Government Children’s Services in partnership with Barnardo’s
  • Lone worker services for Wiltshire County Council
  • Systems and contact centre services as part of the Department of Work and Pensions Fit for Work service
  • Grant management and refugee re-homing services for North Yorkshire County Council


Example customers:




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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.