Blog

  • Connect Assist wins Rhondda Cynon Taff Business of the Year

    Connect Assist is proud to announce that it has won the Rhondda Cynon Taff Business Club Business of the Year award. The award, sponsored by Finance Wales and presented at the Miskin Manor Hotel, recognised the achievement of Connect Assist’s outstanding business performance in recent years. We also scooped the Innovative Business of the Year […]

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  • How technology can improve advice services

    By Patrick Nash We all want access to help and advice, and we all want it in the simplest and easiest form. Providing the right advice in the right place, at the right time, is a challenge for many organisations, especially when it comes to legal advice. The law is complicated and explaining legal jargon […]

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  • Social Media Sounded Out For Advice

    Monday 18th June 2012 Press Association Young people are using Facebook and Twitter to help them deal with financial, social and emotional problems. People aged between 18 and 24 will also use YouTube and other social media networks to find solutions to problems because they appreciate its availability and speed of answers, according to research […]

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  • The 24/7 Charity Helpline – Meeting The Expectations Of Today’s Service Users

    With budgets tight, charities need to find a way of reducing costs whilst continuing to meet the expectations and demands of the public.   This at a time when people want to access support services 24 hours a day, any day of the week. Whilst charities want to meet the needs of all their service users, […]

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery

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