• Councils should avoid cuts by ‘spending smarter’ on essentials

    This week, I look at the recent report by the TaxPayers’ Alliance, which states that councils should cut spending and consider removing some essential services, such as call centre provision. I argue why this action could alienate the vulnerable and digitally excluded, and how they could avoid doing so, while keeping costs down.    The […]

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  • How Endings Become Beginnings

    Welcome to the fifth in a series of six Connect Assist Discussion Papers. Across the series, we are looking at multiple aspects of how charities and third sector organisations can best prepare themselves to serve more people while using fewer resources. And, ultimately, how to deliver services that achieve more profound outcomes and change lives. […]

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  • The 24/7 Charity Helpline – Meeting The Expectations Of Today’s Service Users

    With budgets tight, charities need to find a way of reducing costs whilst continuing to meet the expectations and demands of the public.   This at a time when people want to access support services 24 hours a day, any day of the week. Whilst charities want to meet the needs of all their service users, […]

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  • Buck The Trend: Survive And Thrive

    “Leaders who are courageous choose a positive and optimistic attitude to enable their people to succeed in difficult and uncertain times. Organisations will need new strategies, different approaches to leadership and the ability to implement change in a pacey and agile way.” *Bath Consultancy Group In this current climate of reduced budgets, fewer staff and […]

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