• Marking the 10-year milestone: our anniversary event

    Over the last decade, Connect Assist has grown from a social enterprise of 12 employees to a team of 135, all of whom have played an essential part in strengthening our organisation. As of February 2016, we’ve delivered high-quality professional helpline and digital services to more than a million people.   Although we’ve seen Connect […]

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  • How to ensure your charity workforce is motivated for the year ahead

    I recently contributed to an article in Director magazine in which I supported Sweden’s introduction of a six-hour working day. By offering staff members the choice of a shorter working day while maintaining permanent employment at Connect Assist, we believe individuals are empowered to take greater control over their own lives and personal obligations. However, […]

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  • A charity’s guide on how to make outsourcing work for you

    My last blog looked at how outsourcing contact services can help protect a charity’s reputation. This time here is my advice on what every charity needs to consider outsourcing services to external organisations. When it comes to outsourcing their services, charities often have concerns. And it’s understandable why. Most charities work with very sensitive data, […]

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  • How can charities prepare themselves for change?

    By Patrick Nash What will be the impact of the general election on the third sector? And how charities can prepare themselves for inevitable changes. As I write, we have a week to go until the ballot papers are counted and verified and then all the polls suggest it may be a while before a […]

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  • CEO Patrick Nash to present at two high profile conferences

    Our CEO Patrick Nash will be speaking at two high-profile conferences this year, giving advice on how charities can help people facing challenging circumstances to make positive changes in their lives.                 He will show how helplines staffed by empathetic, highly-trained contact agents, and harnessing advanced digital technology […]

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Case Study

How we established an interactive support site for a leading UK charity

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