• My top five charity apps this year

    Back in 2014 I rounded up the best smartphone and tablet apps launched by the third sector. Two years on, it’s time for an update. With over a third of the world’s population predicted to own a smartphone by 2017, more charities are realising the value of apps in business development. But how can apps […]

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  • Why charities must help to bridge the digital divide

    This week is Get Online Week, a national campaign to encourage the nation’s most alienated and vulnerable people to access digital services. According to the organisation behind the campaign, Tinder Foundation, there are currently 10 million people in the UK lacking the basic digital skills to get online. My last blog focused on the importance […]

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  • Five ways to make an impact with your helpline

    So, you’ve established the need for a new helpline service, your resources are all in place and your team are ready to staff the phones. But how are you going to connect with the right audiences to ensure that your service reaches the people who really need it? These are my top tips for making […]

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  • Q&A: How do we differ from The Call Centre?

    BBC Three’s The Call Centre documentary has sparked a social media storm. But is it reflective of everyday life in a busy call centre? We talk to one of our dedicated call handlers about her role. The Call Centre – a documentary series based on a Swansea financial services call centre – has caused a […]

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  • Charities not investing enough in technology to inspire digital innovation

    By Patrick Nash A new survey has found that many charities are not investing enough in technology to keep up with digital innovations. This week, I explain how they, and other third sector organisations, can increase their reach online, while cutting costs.   Digital communication is growing rapidly and multimedia channels have a large part to […]

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  • Connect Assist wins Rhondda Cynon Taff Business of the Year

    Connect Assist is proud to announce that it has won the Rhondda Cynon Taff Business Club Business of the Year award. The award, sponsored by Finance Wales and presented at the Miskin Manor Hotel, recognised the achievement of Connect Assist’s outstanding business performance in recent years. We also scooped the Innovative Business of the Year […]

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Veterans’ Gateway launched to improve access to welfare services and help veterans receive support


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