• Why collaboration needs to be on the radar for the charity sector

    By Ron Moody According to the latest Charity Commission figures, there are currently more than 183,000 charities operating in England and Wales, collectively spending almost £60 billion a year on good causes. A growing number of people, including senior figures within the third sector, are starting to feel the market is becoming crowded. Wherever you […]

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  • Why Wales is the perfect place for our organisation

    As the week of St. David’s Day comes to a close, I wanted to reflect on how our location here in Wales has been so integral in helping us become the organisation we are today. This blog is taken from an article I recently wrote for the The Guardian in the lead up to Connect Assist’s 10th anniversary […]

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  • Understanding data protection and preventing a crisis

    With data leaks and scandals on the rise, how can charities protect themselves from the catastrophic impact of a malicious security hack? Data security is a huge issue for charities. Wherever the responsibility of your IT and helpline management lies, every charity has to understand the consequences of a sensitive data leak. Between April 2014 […]

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  • How can charities prepare themselves for 2016?

    It’s been a year of change for the Third Sector, some of it positive and some of it negative, but all of it can help us adapt and become better at what we do. It’s been a particularly difficult year for fundraising and therefore a time to look at what steps charity leaders can take […]

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  • Connect Assist scoops workplace diversity award

    A Caerphilly contact centre has scooped a prestigious award recognising its commitment to diversity in the workplace. Nantgarw-based Connect Assist, which supplies helpline services to charities and other organisations, picked up an award for ‘Most Diverse Workplace’ at the Welsh Contact Centre Forum awards on Friday 6th March. The awards, held at the Millennium Centre […]

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  • The charity sector: how it survived the recession and looking to the future

    This week I write about how the charity sector has reacted and responded to the recession. As we look ahead to the New Year, the economy is in gradual recovery with the Bank of England predicting an economic growth of 2.9% in 2015, although many are not feeling the benefits of this. The deepest UK […]

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Case Study

CiC: Connect Assist provides specially trained staff for out-of-hours helpline


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