Blog

  • Combat Stress Guest Blog

    Armed Forces Day on 30 June is an opportunity for the nation to show its support for the men and women who make up the military community – service personnel, veterans, military families and cadets. They all play an important role. At Combat Stress, the veterans’ mental health charity, we’re immensely proud of all that […]

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  • Inside Outsourcing

    Technology? I feel your pain. Back in the days of my first encounters with customer databases in 1992 (many years pre-Connect Assist I should add), we eagerly anticipated the launch of Windows 3 and the ‘world wide web’ had been launched in August the previous year (it’ll never catch on). Our developers created home-built interfaces, […]

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  • Connect Assist offers free consultancy to deserving charity

    To celebrate our 10-year anniversary, we are offering five days of expert consultancy to a deserving charity in partnership with the NCVO.   The service, which is worth over £5,000, will provide the deserving charity with a tailor-made programme to support their chosen project.   It will include an exploration and assessment stage, allowing the […]

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  • Looking back on 10 years of service in the charity sector

    When we set up Connect Assist back in 2006, we had one clear vision: to make a positive change to those living in difficult circumstances. We knew we could achieve this by providing high quality helpline services, while also creating meaningful employment opportunities in the South Wales valleys. Next week we are marking our 10-year […]

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  • How to keep service running during high volume campaigns

    Every organisation has its peak period, whether it’s a particularly busy day of the week or a hectic ‘rush hour’. The best prepared will have detailed plans in place to deal with these occasions, such as bringing in extra resources, ensuring sufficient staff cover and making sure everyone is kept informed and motivated. Working on […]

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Case Study

Connect Assist heads ActionAid’s supporter care review

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