Blog

  • Why Wales is the perfect place for our organisation

    As the week of St. David’s Day comes to a close, I wanted to reflect on how our location here in Wales has been so integral in helping us become the organisation we are today. This blog is taken from an article I recently wrote for the The Guardian in the lead up to Connect Assist’s 10th anniversary […]

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  • A charity’s guide on how to make outsourcing work for you

    My last blog looked at how outsourcing contact services can help protect a charity’s reputation. This time here is my advice on what every charity needs to consider outsourcing services to external organisations. When it comes to outsourcing their services, charities often have concerns. And it’s understandable why. Most charities work with very sensitive data, […]

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  • Connect Assist scoops workplace diversity award

     Connect Assist is delighted to announce that we have scooped a prestigious award recognising our commitment to diversity in the workplace. Our Deputy Chief Executive Rusty Livock picked up an award for ‘Most Diverse Workplace’ at the Welsh Contact Centre Forum awards on Friday 6th March.  The awards, held at the Millennium Centre in Cardiff and […]

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  • Q&A: How do we differ from The Call Centre?

    BBC Three’s The Call Centre documentary has sparked a social media storm. But is it reflective of everyday life in a busy call centre? We talk to one of our dedicated call handlers about her role. The Call Centre – a documentary series based on a Swansea financial services call centre – has caused a […]

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  • 140 pages vs. 140 characters: How can charities improve the reach of impact reports?

    By Patrick Nash After a leading charity communications consultant claimed that impact reports were ‘deeply boring’ and could be replaced by tweets, I explore the different methods charities can use to explain the difference they make to peoples’ lives. Joe Saxton, co-founder of nfpSynergy, has labeled impact reports “deeply turgid, boring and dull” and suggested that […]

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  • Charities not investing enough in technology to inspire digital innovation

    By Patrick Nash A new survey has found that many charities are not investing enough in technology to keep up with digital innovations. This week, I explain how they, and other third sector organisations, can increase their reach online, while cutting costs.   Digital communication is growing rapidly and multimedia channels have a large part to […]

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery

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