• Customer Service Advisor

    Job Purpose To understand, support and advise customers requiring wide ranging advice and guidance. To provide a telephone and multi-channel support service.   Duties and Responsibilities  Provision of multi-channel information services. Provide accurate, meaningful and consistent information and support to our customers. Listen patiently, empathise with the caller’s situation and convey a genuine desire to […]

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  • Inside Outsourcing

    Technology? I feel your pain. Back in the days of my first encounters with customer databases in 1992 (many years pre-Connect Assist I should add), we eagerly anticipated the launch of Windows 3 and the ‘world wide web’ had been launched in August the previous year (it’ll never catch on). Our developers created home-built interfaces, […]

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  • Why Wales is the perfect place for our organisation

    As the week of St. David’s Day comes to a close, I wanted to reflect on how our location here in Wales has been so integral in helping us become the organisation we are today. This blog is taken from an article I recently wrote for the The Guardian in the lead up to Connect Assist’s 10th anniversary […]

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  • Looking back on 10 years of service in the charity sector

    When we set up Connect Assist back in 2006, we had one clear vision: to make a positive change to those living in difficult circumstances. We knew we could achieve this by providing high quality helpline services, while also creating meaningful employment opportunities in the South Wales valleys. Next week we are marking our 10-year […]

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  • Why charities must help to bridge the digital divide

    This week is Get Online Week, a national campaign to encourage the nation’s most alienated and vulnerable people to access digital services. According to the organisation behind the campaign, Tinder Foundation, there are currently 10 million people in the UK lacking the basic digital skills to get online. My last blog focused on the importance […]

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Case Study

Sussex Police: Connect Assist created an online help centre and web chat service


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