Blog

  • Councils should avoid cuts by ‘spending smarter’ on essentials

    This week, I look at the recent report by the TaxPayers’ Alliance, which states that councils should cut spending and consider removing some essential services, such as call centre provision. I argue why this action could alienate the vulnerable and digitally excluded, and how they could avoid doing so, while keeping costs down.    The […]

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  • Charities not investing enough in technology to inspire digital innovation

    By Patrick Nash A new survey has found that many charities are not investing enough in technology to keep up with digital innovations. This week, I explain how they, and other third sector organisations, can increase their reach online, while cutting costs.   Digital communication is growing rapidly and multimedia channels have a large part to […]

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  • How to maintain positive customer experiences in times of high demand

    By Patrick Nash In the week that HM Revenue and Customs (HMRC) has announced that it is to close 281 of its face-to-face enquiry centres, 2 million extra calls to are expected to be made to the HMRC helpline. Here, I suggest the best ways for contact centres to ensure positive customer experiences when face […]

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  • Connect Assist launch Comic Relief quit smoking fundraising day

    Connect Assist has launched a quit smoking day to help with fundraising for Comic Relief. In the wake of this week’s No Smoking Day campaign, the Senior Leadership Team of Connect Assist have promised to personally donate to the charity for every member of staff that quits for the day. Staff members must pledge to […]

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  • How technology can improve advice services

    By Patrick Nash We all want access to help and advice, and we all want it in the simplest and easiest form. Providing the right advice in the right place, at the right time, is a challenge for many organisations, especially when it comes to legal advice. The law is complicated and explaining legal jargon […]

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  • How can the NHS improve its digital service delivery?

    By Patrick Nash Following the NHS’ critical report into its own digital service delivery, I suggest the ways in which it could improve services, while keeping costs down.    An NHS commissioned report has found that investment in digital services could release funds of up to £3billion, while improving the standard of services offered to […]

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Case Study

Connect Assist heads ActionAid’s supporter care review

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