Blog

  • Councils should avoid cuts by ‘spending smarter’ on essentials

    This week, I look at the recent report by the TaxPayers’ Alliance, which states that councils should cut spending and consider removing some essential services, such as call centre provision. I argue why this action could alienate the vulnerable and digitally excluded, and how they could avoid doing so, while keeping costs down.    The […]

    Continue Reading...
  • How can charities build a social media communications strategy?

    By Patrick Nash With social media transforming the way we communicate, I share my top tips for charities keen to make the most out of these online platforms. Social media is a serious business these days. Platforms such as Facebook and Twitter are now key channels for charities to interact with their prospective volunteers, donors […]

    Continue Reading...
  • Charities not investing enough in technology to inspire digital innovation

    By Patrick Nash A new survey has found that many charities are not investing enough in technology to keep up with digital innovations. This week, I explain how they, and other third sector organisations, can increase their reach online, while cutting costs.   Digital communication is growing rapidly and multimedia channels have a large part to […]

    Continue Reading...
  • Connect Assist wins Rhondda Cynon Taff Business of the Year

    Connect Assist is proud to announce that it has won the Rhondda Cynon Taff Business Club Business of the Year award. The award, sponsored by Finance Wales and presented at the Miskin Manor Hotel, recognised the achievement of Connect Assist’s outstanding business performance in recent years. We also scooped the Innovative Business of the Year […]

    Continue Reading...
  • How technology can improve advice services

    By Patrick Nash We all want access to help and advice, and we all want it in the simplest and easiest form. Providing the right advice in the right place, at the right time, is a challenge for many organisations, especially when it comes to legal advice. The law is complicated and explaining legal jargon […]

    Continue Reading...
  • How can the NHS improve its digital service delivery?

    By Patrick Nash Following the NHS’ critical report into its own digital service delivery, I suggest the ways in which it could improve services, while keeping costs down.    An NHS commissioned report has found that investment in digital services could release funds of up to £3billion, while improving the standard of services offered to […]

    Continue Reading...

Case Study

Marie Curie: Connect Assist provides specially trained contact centre staff at short notice

Read

Connect with us