Blog

  • Why charities must help to bridge the digital divide

    This week is Get Online Week, a national campaign to encourage the nation’s most alienated and vulnerable people to access digital services. According to the organisation behind the campaign, Tinder Foundation, there are currently 10 million people in the UK lacking the basic digital skills to get online. My last blog focused on the importance […]

    Continue Reading...
  • CEO Patrick Nash to present at two high profile conferences

    Our CEO Patrick Nash will be speaking at two high-profile conferences this year, giving advice on how charities can help people facing challenging circumstances to make positive changes in their lives.                 He will show how helplines staffed by empathetic, highly-trained contact agents, and harnessing advanced digital technology […]

    Continue Reading...
  • Councils should avoid cuts by ‘spending smarter’ on essentials

    This week, I look at the recent report by the TaxPayers’ Alliance, which states that councils should cut spending and consider removing some essential services, such as call centre provision. I argue why this action could alienate the vulnerable and digitally excluded, and how they could avoid doing so, while keeping costs down.    The […]

    Continue Reading...
  • How can charities build a social media communications strategy?

    By Patrick Nash With social media transforming the way we communicate, I share my top tips for charities keen to make the most out of these online platforms. Social media is a serious business these days. Platforms such as Facebook and Twitter are now key channels for charities to interact with their prospective volunteers, donors […]

    Continue Reading...
  • Charities not investing enough in technology to inspire digital innovation

    By Patrick Nash A new survey has found that many charities are not investing enough in technology to keep up with digital innovations. This week, I explain how they, and other third sector organisations, can increase their reach online, while cutting costs.   Digital communication is growing rapidly and multimedia channels have a large part to […]

    Continue Reading...
  • How to maintain positive customer experiences in times of high demand

    By Patrick Nash In the week that HM Revenue and Customs (HMRC) has announced that it is to close 281 of its face-to-face enquiry centres, 2 million extra calls to are expected to be made to the HMRC helpline. Here, I suggest the best ways for contact centres to ensure positive customer experiences when face […]

    Continue Reading...

Case Study

CiC: Connect Assist provides specially trained staff for out-of-hours helpline

Read

Connect with us