Blog

  • My top five charity smartphone and tablet apps

    In the month that Unicef has launched its pioneering Tap Project, I round up the best smart phone and tablet apps launched by the third sector. You only have to look around you to realise that mobile usage is increasing. Smart phones, tablets and notebooks are progressively becoming the number one choice for internet usage […]

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  • Councils should avoid cuts by ‘spending smarter’ on essentials

    This week, I look at the recent report by the TaxPayers’ Alliance, which states that councils should cut spending and consider removing some essential services, such as call centre provision. I argue why this action could alienate the vulnerable and digitally excluded, and how they could avoid doing so, while keeping costs down.    The […]

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  • What donation portals should charities use?

    By Patrick Nash This summer, online donation website CharityGiving.co.uk was suspended amid fears charities had gone unpaid by more than £250,000. I here discuss the best practice for charities using fundraising portals and what a charity should look for when selecting the right one for them.   The Charity Commission, the independent regulator of charities in England […]

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  • How can charities build a social media communications strategy?

    By Patrick Nash With social media transforming the way we communicate, I share my top tips for charities keen to make the most out of these online platforms. Social media is a serious business these days. Platforms such as Facebook and Twitter are now key channels for charities to interact with their prospective volunteers, donors […]

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  • 140 pages vs. 140 characters: How can charities improve the reach of impact reports?

    By Patrick Nash After a leading charity communications consultant claimed that impact reports were ‘deeply boring’ and could be replaced by tweets, I explore the different methods charities can use to explain the difference they make to peoples’ lives. Joe Saxton, co-founder of nfpSynergy, has labeled impact reports “deeply turgid, boring and dull” and suggested that […]

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery

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