• What do charity leaders think about the new Fundraising Preference Service?

    By Ron Moody Last month we took part in one of the most significant events in the charity calendar; Third Sector’s Fundraising Week. The three-day event, held in central London, brought together some of the biggest influencers in the industry to discuss the latest changes and expectations in the UK’s charity sector. The hot topic […]

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  • How can charities prepare themselves for 2016?

    It’s been a year of change for the Third Sector, some of it positive and some of it negative, but all of it can help us adapt and become better at what we do. It’s been a particularly difficult year for fundraising and therefore a time to look at what steps charity leaders can take […]

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  • How to encourage fundraising from ‘millennials’

    This week, I am blogging about how to engage the younger generation in charitable fundraising. This comes in the wake of a recent survey that reveals a rise in donations from the so-called ‘millennials’ – the 18 – 35 year-old generation who grew up during the rise of the World Wide Web. So how do […]

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  • How can charities build a social media communications strategy?

    By Patrick Nash With social media transforming the way we communicate, I share my top tips for charities keen to make the most out of these online platforms. Social media is a serious business these days. Platforms such as Facebook and Twitter are now key channels for charities to interact with their prospective volunteers, donors […]

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  • Charities not investing enough in technology to inspire digital innovation

    By Patrick Nash A new survey has found that many charities are not investing enough in technology to keep up with digital innovations. This week, I explain how they, and other third sector organisations, can increase their reach online, while cutting costs.   Digital communication is growing rapidly and multimedia channels have a large part to […]

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  • Connect Assist wins Rhondda Cynon Taff Business of the Year

    Connect Assist is proud to announce that it has won the Rhondda Cynon Taff Business Club Business of the Year award. The award, sponsored by Finance Wales and presented at the Miskin Manor Hotel, recognised the achievement of Connect Assist’s outstanding business performance in recent years. We also scooped the Innovative Business of the Year […]

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery


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