• Combat Stress Guest Blog

    Armed Forces Day on 30 June is an opportunity for the nation to show its support for the men and women who make up the military community – service personnel, veterans, military families and cadets. They all play an important role. At Combat Stress, the veterans’ mental health charity, we’re immensely proud of all that […]

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  • Mental Health Awareness Week: why acknowledging mental health in the workplace is so important

    This Week is Mental Health Awareness Week, an annual, UK-wide campaign from the Mental Health Foundation that aims to bring awareness and provoke conversation around the topic of mental wellbeing.   With more than one in six people experiencing mental health problems in the workplace, we think it’s essential that employers are doing their bit […]

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  • How can charities prepare themselves for 2016?

    It’s been a year of change for the Third Sector, some of it positive and some of it negative, but all of it can help us adapt and become better at what we do. It’s been a particularly difficult year for fundraising and therefore a time to look at what steps charity leaders can take […]

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  • Five ways to make an impact with your helpline

    So, you’ve established the need for a new helpline service, your resources are all in place and your team are ready to staff the phones. But how are you going to connect with the right audiences to ensure that your service reaches the people who really need it? These are my top tips for making […]

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Case Study

Bipolar UK

Awareness of bipolar disorder has increased significantly in recent years and the charity was struggling to manage rising volumes of sometimes very detailed calls from members and the general public.

Services used: Multi-channel Helplines Consultancy


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