• CEO Patrick Nash to present at two high profile conferences

    Our CEO Patrick Nash will be speaking at two high-profile conferences this year, giving advice on how charities can help people facing challenging circumstances to make positive changes in their lives.                 He will show how helplines staffed by empathetic, highly-trained contact agents, and harnessing advanced digital technology […]

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  • Councils should avoid cuts by ‘spending smarter’ on essentials

    This week, I look at the recent report by the TaxPayers’ Alliance, which states that councils should cut spending and consider removing some essential services, such as call centre provision. I argue why this action could alienate the vulnerable and digitally excluded, and how they could avoid doing so, while keeping costs down.    The […]

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  • What donation portals should charities use?

    By Patrick Nash This summer, online donation website was suspended amid fears charities had gone unpaid by more than £250,000. I here discuss the best practice for charities using fundraising portals and what a charity should look for when selecting the right one for them.   The Charity Commission, the independent regulator of charities in England […]

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  • Connect Assist named as BIG Assist Approved Supplier

    Connect Assist is proud to have been named as an approved supplier of services for a new funding programme known as BIG Assist – a £6m scheme to strengthen the organisations that underpin the voluntary sector’s work. The BIG Assist fund is awarded through vouchers to the value of up to £7,000 per organisation. It is estimated […]

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  • How technology can improve advice services

    By Patrick Nash We all want access to help and advice, and we all want it in the simplest and easiest form. Providing the right advice in the right place, at the right time, is a challenge for many organisations, especially when it comes to legal advice. The law is complicated and explaining legal jargon […]

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  • Charities Failing To Meet Demand For Services Via Social Media

    New research suggested this is now preferred support channel for many Britons Social media is rapidly becoming the method of choice for Britons when seeking advice or looking to access support services, according to new research launched today by social enterprise business Connect Assist. The findings show a massive eight out of ten 18-24 year […]

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Case Study

Helplines Association

The Challenge was to modernise the labour-intensive, paper-based evidence-gathering process for THA’s Helplines Standard accreditation scheme.

Services used: Digital Service Delivery


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