Blog

  • How to keep service running during high volume campaigns

    Every organisation has its peak period, whether it’s a particularly busy day of the week or a hectic ‘rush hour’. The best prepared will have detailed plans in place to deal with these occasions, such as bringing in extra resources, ensuring sufficient staff cover and making sure everyone is kept informed and motivated. Working on […]

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  • How employing a diverse workforce can benefit charity service users

    By Patrick Nash Employing a diverse workforce can make a huge difference to the experience a charity delivers to its service users. Most people decide to work in the charity sector to help people less fortunate than them. Personal experiences can inspire people to make a positive change to those living in difficult circumstances, and […]

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  • A charity’s guide on how to make outsourcing work for you

    My last blog looked at how outsourcing contact services can help protect a charity’s reputation. This time here is my advice on what every charity needs to consider outsourcing services to external organisations. When it comes to outsourcing their services, charities often have concerns. And it’s understandable why. Most charities work with very sensitive data, […]

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  • Connect Assist scoops workplace diversity award

     Connect Assist is delighted to announce that we have scooped a prestigious award recognising our commitment to diversity in the workplace. Our Deputy Chief Executive Rusty Livock picked up an award for ‘Most Diverse Workplace’ at the Welsh Contact Centre Forum awards on Friday 6th March.  The awards, held at the Millennium Centre in Cardiff and […]

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Case Study

Bipolar UK

Awareness of bipolar disorder has increased significantly in recent years and the charity was struggling to manage rising volumes of sometimes very detailed calls from members and the general public.

Services used: Multi-channel Helplines Consultancy

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