• How to ensure your charity workforce is motivated for the year ahead

    I recently contributed to an article in Director magazine in which I supported Sweden’s introduction of a six-hour working day. By offering staff members the choice of a shorter working day while maintaining permanent employment at Connect Assist, we believe individuals are empowered to take greater control over their own lives and personal obligations. However, […]

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  • How to keep service running during high volume campaigns

    Every organisation has its peak period, whether it’s a particularly busy day of the week or a hectic ‘rush hour’. The best prepared will have detailed plans in place to deal with these occasions, such as bringing in extra resources, ensuring sufficient staff cover and making sure everyone is kept informed and motivated. Working on […]

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  • How employing a diverse workforce can benefit charity service users

    By Patrick Nash Employing a diverse workforce can make a huge difference to the experience a charity delivers to its service users. Most people decide to work in the charity sector to help people less fortunate than them. Personal experiences can inspire people to make a positive change to those living in difficult circumstances, and […]

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  • The 24/7 Charity Helpline – Meeting The Expectations Of Today’s Service Users

    With budgets tight, charities need to find a way of reducing costs whilst continuing to meet the expectations and demands of the public.   This at a time when people want to access support services 24 hours a day, any day of the week. Whilst charities want to meet the needs of all their service users, […]

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Case Study

Marie Curie: Connect Assist provides specially trained contact centre staff at short notice


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